Indoor Private Swim Lesson Rescheduling Policy
There may be a need to reschedule a swim lesson due to unforeseen circumstances, which is why we will work to accommodate all rescheduling requests. Since our indoor pool rental usage is fixed and limited, rescheduling flexibility does comes at an incurred cost and can impact other swim lesson participants that may have originally wanted your lesson slot.
If a participant reschedules more than 1 swim lesson per season, then a fee will be implemented. All rescheduling fees will help offset unused facility costs due to rescheduling and ensure that we can continue to provide indoor private lessons well into the future.
We appreciate your understanding and cooperation as we strive to balance flexibility and commitment to all swim lesson participants.
Rescheduling Fee
- $20 per 1-hour lesson slot
- $10 per 30-minute lesson slot
- $12 per 40-minute lesson slot
- Lessons can be rescheduled once the rescheduling fee payment is received
Ways to Waive a Rescheduling Fee
- If a lesson is canceled due to pool closure, we will waive the rescheduling fee.
- All participants are eligible to have the rescheduling fee waived 1 time per season
Cancellation Policy
If an unforeseen event occurs and you need to cancel a lesson for any reason, then you can credit 70% of the lesson amount to be used for any other service provided by Exercise Network. Participants have 24 months from the time of their original payment to use any cancellation credit.